Lilac X Pearl
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We offer the best customer service experience. All orders are processed as swiftly as possible and handling times can take up to 3 business days.
United States & Puerto Rico – Only
We offer a wide range of delivery options ranging from 1st Class Mail, Priority and Expedite Delivery.
International orders are processed via our DHL and UPS delivery partners. Different options are available; the details for your delivery will be automatically
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Ex: Shipping and return policies, size guides, and other common questions.
We have a strict 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you need to book your return/refund/exchange request filling out the Return Order Request form here. Please make sure you include the essential information shown below:
1. Order Reference: ORDER #
2. Return/Refund/Exchange reason: detailed explanation of your request.
3. Contact information
If you have additional questions you can reach us at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
The fastest way to ensure you get what you want is to return the item you have to corresponding return address on the package, and once the return is accepted you will receive a confirmation email stating the status of your refund at which point you can make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
(Maximum 1 Per Order)
If your item becomes damaged within 60 days of delivery, you can send it back and we will have it repaired, on us. We are not responsible for any shipping costs regarding the repairs or replacements. In order to process a repair or replacement we need the receipt or your order confirmation and a photo of the damaged good.
To begin the repair process, please contact our Customer Service team via firstname.lastname@example.org
DETAILS AND COMPOSITION
Mixed freshwater pearls and lilac beads necklace.
Three designs available.
Lengths: 14" + 2" adjustable chain
Made in USA.