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Return Policy

Return policy

We have a strict 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to book your return/refund/exchange request filling out the Return Order Request form here. Please make sure you include the essential information shown below:

1. Order Reference: ORDER #
2. Return/Refund/Exchange reason: detailed explanation of your request.
3. Contact information 

If you have additional questions you can reach us at contact@caraosellobrand.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have to corresponding return address on the package, and once the return is accepted you will receive a confirmation email stating the status of your refund at which point you can make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Repairs
(Maximum 1 Per Order)

If your item becomes damaged within 60 days of delivery, you can send it back and we will have it repaired, on us! To begin the repair process, please contact our Customer Service team via contact@caraosellobrand.com