SHIPPING & RETURNS POLICY
The shipping method is by USPS COURIER. Standard shipping fare varies by weight and destination Express 1-day shipping fare is $35.00. Standard shipping packages should arrive within 2-5 days after shipped. Express 1-day shipping fare packages should arrive on the next day after shipped. International Shipping fare vaies by weight and destination and packages should arrive between 7 to 15 days after shipped. Shipping times do not include production times which can take from 3-5 days. A tracking number will be sent to the email address provided by the customer.
*Packages may be delayed due to high demand in holiday season*
*Caraosellobrand.com IS NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED PACKAGES BY THE COURIER.* Shipping with insurance option is available during checkout.
Insufficient or Incorrect Address
If a package is returned to the sender (CARA O SELLO) due to insufficient or incorrect address, the client is responsible to pay for the second shipping fare. We will contact the client if this happens with an invoice for the shipping cost.
Taxes and Duties
Any applicable taxes and duties are not included in the checkout total and the customer is responsible for any extra duty charges. These are determined by the customs agency in the destination country. The agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination. We have no control over this and are not responsible for any additional fees.
You can Pre Order any sold out items, contact us by email. Pre Order items can take up to 20 business days to be shipped after the order is placed.
Online purchases made through Caraosellobrand.com are valid for exchange or refund within 15 days of the shipping date. The shipping date will be available in the shipping confirmation email. The shipping address for returns will be available on your invoice and customers are responsible for the returns cost. All returned/exchanged merchandise must be in perfect condition, and/or unworn-ed, returned in its original packaging. For returns the customer should contact us via email with the order number and explaining if it is a return or exchange.
Certain types of products cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on clearance items or gift cards.